We are inviting tenders from suitably qualified firms to enter a new agreement for IT services to support our IT Network, which had been previously outsourced.
The services will be provided for an initial period of 6 months, renewed for a further 6 months, subject to satisfactory performance. Reviews will take place one month before the end of the first and second six-month periods. Thereafter the services will be reviewed and may be renewed annually, for a further two years. The services are expected to start on 1 December 2020.
The Provider will propose a method of working in support of FSD Africa’s normal working week, ensuring 24 x 7 network access, including email, internet, systems, power, stored data, etc. by providing an on-site resource between the hours of 7.30am and 5pm from Monday to Friday.
The desired outcome from the work is to have responsive and efficient IT support which meets the needs of FSD Africa and all its users. Efficient and effective support for FSD Africa’s IT systems is a key deliverable of this assignment.
For more information please refer to the full terms of reference document.
Proposals, which should not exceed 5 pages of A4 (font size 11), excluding CVs, company brochures etc. should be sent by email to firstname.lastname@example.org no later than 1200 (EAT) on 20 November 2020 under the subject line reading – RFP: IT Support Services
Questions or comments in respect of the terms of reference should be directed by email to email@example.com on or before 12 noon (EAT) 9 November 2020 and feedback will be provided through the advertising platform(s) by 5 pm (EAT) 12 November 2020.