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    Case Study | November 2016

The Growth of M-Shwari in Kenya – A Market Development Story

Kenya | Credit | Digital finance services | Market Development

M-Shwari (meaning ‘calm’ in Kiswahili) is a combined savings and loans product launched through a collabo­ration between the Commercial Bank of Africa (CBA) and Safaricom. The M-Shwari account is issued by CBA but must be linked to an M-Pesa mobile money account...

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    Case Study | July 2016

Jubilee Insurance

Kenya | Change management

This publication presents the case of The Jubilee Insurance Company of Kenya that has made the strategic decision to invest intentionally in the development of a coaching culture through a three-phased leadership development programme. Jubilee Kenya’s leadership is...

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    Case Study | July 2016

Commercial Bank for Africa (CBA) Executive Coaching Case Study

Kenya | Change management

This publication presents the case of a leading African financial services firm — Commercial Bank of Africa Limited (CBA) — that has made the strategic decision to invest intentionally in the development of a coaching culture. CBA’s leadership is determined that a...

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